1. Don’t assume that accountants want to do accounting.

There are lots of professional skills and experience in the average Community Sponsorship group: teachers, health workers, accountants. While it makes sense to utilise these skills, Ellie has learned that not everyone wants volunteering to replicate their day job.

“You get people coming along who may have a professional background, but as a volunteer they want to do something completely different,” says Ellie. “So if, say, a social worker joins the group, we’ll ask them, ‘What would you like to learn now?’”

One member of Ellie’s group relishes simple, repetitive tasks that others might find boring. As for Ellie, “I personally like cleaning other people’s houses – but I hate cleaning my own!”

2. When you’ve found a house, be sure to give your landlord critical distance.

The first refugee family welcomed to Bude initially lived in a three-bedroom flat belonging to a member of the Community Sponsorship group, who lived in the flat below. She decided to rent her property though an estate agent.

“This lady from our group offering her flat was fantastic. But living downstairs from your tenants isn’t always easy,” says Ellie. “Using the estate agent was helpful because it meant she had some distance. That’s been a real learning point that I’ve shared with other groups. Ideally the landlord shouldn’t get too closely involved in the resettlement, or define their role very clearly, because they need distance and perspective.”

3. Interpreters are easier to find than you might think.

Bude isn’t the most diverse of towns, so Ellie wasn’t too hopeful about finding interpreters to support the refugee family. But she needn’t have worried.

Through an organisation called Devon and Cornwall Refugee Support in Plymouth, the Bude group connected with an English teacher who also happened to be an interpreter. That person had friends and family members who spoke Arabic too. “We also discovered that the owner of the Indian restaurant in Bude spoke Arabic, because he approached us and offered to help,” says Ellie. “So that was a really useful connection.”

4. Encourage the refugee family to speak frankly.

Preparing the house for their first family’s arrival, one group decided to install wooden floors downstairs. From their research they thought that the family would prefer flooring that they could sweep. But in reality the family found the wooden floors too cold, so the landlord had carpets put down.

Ellie is pleased that the family felt able to speak up about the flooring. “We don’t want families feeling compelled to say everything’s fine with the house if it’s not,” she says. “They should be able to say, ‘Actually, it would be better if we could have this or that.’ It’s quite delicate, but I think it’s really important to get to that point where families feel they can be honest with us. It is difficult though, as everyone is keen to please – families and volunteers. Our purpose as sponsors is to empower the family and to respect their choices.”

5. Don’t make assumptions about friendships.

In Falmouth, the first refugee family is currently helping prepare for the arrival of the second family, for example by stocking the fridge with the kind of food they might like. While it’s great to have another refugee family who can help guide the newcomers through their first months in the UK, it’s important not to make assumptions about how well they will get on and how close they will become.

“One mustn’t assume everyone’s going to be great buddies just because they have the refugee experience in common,” says Ellie. “Though of course it’s nice if they are!”