Question 3.5g – Assistance with accessing digital services

Find out how to answer question 3.5h of the application form

3.5g. How will you empower the resettled family to access the internet? (100 words)

Your answer could include how you will help refugees get on-line for a wide variety of reasons including claiming benefits, accessing information, accessing online banking (if used), for students in the family to do their homework and most importantly, communicating with others, whether this is family at home, or in host countries as well as others in the UK.

Your Group will need to decide what kind of digital services you will provide to the family or how you will help them to access services for free.  

The following questions will help your Group decide what services you will provide the family:

  • Will we provide a broadband internet connection in the home? If yes, for how long will we provide this service from our own budget? When will we renew internet usage/data packages and whether the family feel they need this?
  • How far is the nearest library? Are there computers with free internet access? Is there a time limit for free access?
  • Will we buy or loan the family a computer or tablet? Who is responsible for repairs if necessary? Read our guidance on accessing MOVEit if you decide to provide this.
  • Will we give the family two unlocked SIM cards upon arrival? Will we pay for data and calling packages out of our own budget? If so, how long for?
  • Would we be able to apply for free data and SIM cards through the charities.connected programme from Vodafone?
  • How will we empower the family to financially plan for accessing the services we provide them with once our support ends?

Read all news and insight from our initiatives

See coverage of Reset UK in the press and media

Find out how Community Sponsorship helps refugee families in need build a new life in the UK with confidence and dignity.

How do I sponsor a refugee family?  How does the process work?  Reset is here to support you every step of the way.

We’ve designed toolkits to make it easy for you if you’re involved as a lead sponsor or a local authority. 

Wherever you are on the fulfilling and thrilling journey through Community Sponsorship, we have training courses, videos, articles and more, all designed to help your group and the family you support.

Our events

From drop-in sessions to UK-wide networking events, we bring together people and professionals involved in all stages of the Community Sponsorship journey.

Make a direct difference in the world by getting involved with your nearest Community Sponsorship group – or starting one up yourself!

Make an extraordinary difference to the lives of people who have lost everything by signing up to our (free) Landlords for Refugees register.

Not everyone can donate their time, so if you are choosing to donate money today instead or as well as, thank you. Your generosity is vital to the work we do support community-led welcome of refugees.

Help others by sharing your account.  Why were you attracted to community-led welcome?  What worked, what did you learn, what has the experience been like for you?

Reset empowers volunteers to welcome refugees into communities across the UK. Find out about us and the kinds of programmes we’ve been involved with.

Research, monitoring and evaluation are essential for making evidence-based decisions that will support Community Sponsorship to grow and flourish.

Our advocacy work

Sponsoring a refugee family is a significant responsibility. We advocate for Community Sponsors to ensure that they are properly supported throughout their journey.

Our advocacy focuses on representing the views of Community Sponsors to the Home Office to support them in implementing the necessary operational changes. 

We also represent the views of Community Sponsors to other key stakeholders, including Local Authorities, international organisations, the wider resettlement field, housing providers and financial institutions. We also use our voice to campaign on policies  affecting refugees. We are members of the  Together With Refugees coalition, campaigning for a more humane approach to people seeking protection in the UK.