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About Reset

Reset empowers volunteers to welcome refugees into communities across the UK. 

Reset is a charity formed in 2018 to grow the Community Sponsorship movement in the UK. So far we’ve supported more than 300 community groups to welcome over 800 refugees.

We train and support volunteers right across the UK to prepare to welcome refugees and to help them settle and integrate once they arrive. We also work with local authorities and other organisations to support volunteers in making community-led welcome happen.

Since 2018, we have embraced other types of community-led welcome, enabling more groups and individuals to directly support refugees to reach safety in the UK. Our main programmes are:  

Community Sponsorship

Community Sponsorship enables friends and neighbours to welcome refugees into their community and help them settle into the area. Reset is the only organisation that provides the training Community Sponsorship groups need for the Home Office to approve their applications.

Homes for Ukraine

Reset’s Homes for Ukraine service matches people fleeing the war in Ukraine with UK sponsors who host them in their own homes or properties. Reset is one of the UK Government’s recognised providers for Homes for Ukraine.

Neighbours for Newcomers

Neighbours for Newcomers enables volunteers to welcome refugees arriving on skilled worker visas, including healthcare professionals, helping them settle into local communities.

What else?

We commission research to understand how community-led welcome works best and how it can grow. And we carry out advocacy to increase support for community-led welcome and influence policies that can make the UK more welcoming to refugees. 

We receive funding from the UK Home Office and Department for Levelling Up, Housing and Communities, as well as from philanthropic organisations.

Contact us

For general enquiries, you can contact the Reset team on


For media enquiries only, contact our communications team on

Meet Team Reset


Chief Executive Officer

I am an experienced voluntary sector leader, researcher and educator. Most recently, I led local charity Learn English at Home (LEAH), training local volunteers to teach English to refugee and migrant adults with very low language levels. My first career was as a secondary school Citizenship teacher and I have a PhD in learning theory.

"I believe strongly in the power of individuals and communities to bring about change. At LEAH I saw how effective local community members could be in supporting new arrivals to integrate through language, and as a teacher of Citizenship I know how much young people are motivated to make a difference. I am proud to be part of the growth of communities welcoming newcomers."

Meet the Reset trustees

Reset’s Board of Trustees has been selected to bring together a high calibre group who have the knowledge of the sector and the skills to govern and appropriately scrutinise the work of the organisation. Current membership is:

Rich Bell


Rich is an experienced public affairs and strategy professional. He is currently Head of Campaigns and Strategy at The Cares Family, a group of charities which work to tackle loneliness and boost social connection in cities across the UK. He was previously a special advisor to the Chair of the British Medical Association and led the advocacy work of the youth and social mixing charity The Challenge, where he established the All-Party Parliamentary Group on Social Integration. Rich has advised the Mayor of London on social cohesion policy and is the author of numerous research reports on topics including community empowerment and immigration.

Paul Butler


Paul is the Church of England Bishop of Durham; as such he is also a member of the House of Lords. He has taken a leading role for the Church of England on refugee matters over the past 3 years. He co-chaired the National Refugee Welcome Board for its first 18 months and sat on the All Party Parliamentary Group for Refugees Inquiry ‘Refugees Welcome’

Mais Haddadin


Mais is a Bi-Lingual professional with wide international experience combining technology, innovation, markets and economic development. Passionate about inspiring nations, bridging need with expertise, and linking universities with Industry. A strategic business developer and professional networker with several years of commercial and partnering experience with a focus on business support for SMEs. Currently Mais is the Programme Director of "The Human Safety Net for Refugees" in Europe and a Senior Advisor to “Improve Employment Opportunities Programme" in Jordan. She is also on the Board of the Anglo Jordanian Society, a UK registered Charity.

Hilary Adams


Hilary is a Chartered Accountant with over 40 years' experience. She recently retired from her general practice where she worked both with businesses and charities. She now assists a number of charities both in the UK and overseas. She is a member of her local Community Sponsorship Group. As she finds being a Community Sponsorship volunteer so rewarding, joining the Reset Board seemed a logical progression.

Tim Finch


Tim was involved in the setting up of community sponsorship of refugees as coordinator of the National Refugee Welcome Board and founding director of Sponsor Refugees. He founded the migration communications agency IMiX and before that was head of migration research at the think tank IPPR. He was director of communications at the Refugee Council, after a career as a BBC journalist. Tim is a novelist. His latest novel Peace Talks was shortlisted for the Costa Best Novel Award in 2020. He is a volunteer member of Peckham Sponsors Refugees, which welcomed a refugee family to Peckham in 2019.

Shilla Mutamba


Shilla has substantial strategic leadership and senior management experience acquired from roles in operations management, project management, technical leadership, line management and clinical research. Among other things, she has led and managed complex, fast-paced, 24/7 operations in heavily-regulated scientific environments. Shilla is a published researcher with a PhD in Immunology. Having recently studied “Corporate Governance, Risk and Control” as part of her MBA, Shilla is passionate about board diversity, inclusive leadership and stakeholder-inclusive corporate governance. In supporting Reset’s work, Shilla draws on her experience as an ethnic minority immigrant. Shilla attends a church involved in Community Sponsorship.

Ellie Stacey


After leaving school Ellie worked as cabin crew for British Airways and travelled the world… well, the airports! Marriage and children followed, as well as teacher training. After a long career as a primary school teacher, including two headships, Ellie relocated from Oxford to Cornwall. As part of her own resettlement to a new area, Ellie went along to a meeting of local people in Bude who wanted to urge the council in Cornwall to resettle refugees. From that meeting, one of the first Community Sponsorship groups in the UK emerged. Since then, Ellie has supported many Community Sponsorship groups across Cornwall and has spoken about her experience at conferences in South West England and to an international audience. For Ellie, taking early retirement has led to a whole new career as a volunteer in several fields and she is very interested in what volunteers bring to and gain from Community Sponsorship.

What next?